Returns & Refunds

Return Policy

You have 30 days from the date of receipt of your order to request a return.

Items must be returned :

• in their original condition
• with their original packaging
• with tags intact

We recommend that you do not remove the tags and that you do not soil or use the items before deciding to return them.

If the original packaging is no longer available, please contact our customer service department before sending anything back to obtain the appropriate instructions.

Non-Returnable Products

Certain items cannot be returned or exchanged, including:

personalized products (e.g., jerseys with flocking and/or badges)

modified products (e.g., tennis rackets)

food products

How to Request a Return?

From your customer account, access the returns section and follow these steps:

Depuis votre espace client, accédez à la rubrique dédiée aux retours et suivez les étapes suivantes :

1. Order Identification
   Enter your first and last name, the date, and the order number.

2. Reason for Return
   Select the reason for your return.

3. Products to Return
   Indicate the items concerned.

4. Confirmation of Conditions
   You must confirm that :

   • the items are in their original condition.

   • the items are in their original packaging with tags and instructions.

   • the items have never been worn or used.

Return Shipping Costs

Return shipping costs are the responsibility of the customer and are non-refundable.

Depending on the type of order and your location (mainland France), a prepaid return label may be offered to you when you submit your return request.

However, if an item is defective or does not conform to the order, and after validation by our customer service department, a prepaid return label may be provided to you.

Return Policy

Once your return request is accepted, you have 30 days to return the items to the following address:

SPACEFOOT SAS – Returns Department
11 rue Bernard Maris
37270 Montlouis-sur-Loire

Refunds

Refunds are processed within a maximum of 14 calendar days from the date your return is received and processed.

Exchanges

We do not offer exchanges (size, color, or model).

If you would like a different item, please :

1. return the original item using the return procedure

2. place a new order

The refund will be issued once the return has been received and validated.